What Information We Hold and Why
When you register, we collect the details you submit — name, contact information, and account credentials. When you fund your account through bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet identifier needed to verify and complete the transfer; we do not
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store your full mobile banking PIN or password. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual access. If you reach our support team by live chat or email, the conversation
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is logged so we can follow up accurately. We retain this data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of the data we hold on you at any time
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by contacting support. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.